Privacy Policy

Last updated: January 2024

1. Information We Collect

Twenty Two Systems ("we", "our", or "us") collects information you provide directly to us, such as when you:

  • Request a quote or contact us for services
  • Fill out forms on our website
  • Call or email us directly
  • Enter into a service agreement with us

This may include your name, business name, email address, phone number, address, and details about your cleaning requirements.

2. How We Use Your Information

We use the information we collect to:

  • Provide cleaning services and respond to your inquiries
  • Process quotes and manage service agreements
  • Schedule and coordinate cleaning appointments
  • Send service-related communications
  • Improve our services and customer experience
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To trusted service providers who assist in our operations (subject to confidentiality agreements)
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent where we rely on it
  • Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience and understand how you use our site. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Twenty Two Systems

Phone: 1300 728 617

Email: info@twentytwosystems.com.au

Address: Melbourne, Victoria, Australia

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1300 728 617